• All vans are equipped with trolleys, furniture blankets, straps, sat-nav etc.
  • If you require a packing service or supply of packing materials then please call our team on 020 8804 4321
  • One Man is the Driver who always help with loading and unloading, please consider to select at least 2 men if there are heavy or large items for one man.
  • If your move runs over the estimated time, we will charge in 30 minute blocks.
  • Additional unexpected van load may be treated as a separate order.
  • If you have not declared or misrepresented any specifics which are relevant to your move additional charges may apply.
  • If there is no lift/elevator operating, we charge £5 for each level per person carrying your goods.
  • Please note that we provide our service up to fourth floor if there is no lift operating, unless agreed prior.
  • If you want to cancel your booking, make sure to do it within our terms and conditions otherwise cancellation charges will apply.
  •  If you selected payment "By cash to the driver on the day" please note that you need to pay before unloading.
  • If you pay by Debit Card / Credit card or Stripe please remember to pay at time of booking.
  • If you are moving within 20 miles of your rmoval address we do not charge for the mileage, if over 20 miles than mileage charge will be included in your quotation (Routes taken are calculated via Google Maps)
  • Congestion charge applies Monday to Friday from 7am to 6pm. £12.50 per vehicle.
  • You must advise us in advance of any parking restrictions at either property. E.g. Parking permits, pay and display, residential bays. It is your responsibility to ensure any meter tickets, parking permits are made available to our crew. Failing this any penalty charge notices will be billable to your account.
  • If you need to contact us in regards current order, please call us on 020 8804 4321 or emailinfo@cosfreight.co.uk

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